Privacy Policy

1. Who We Are

Right Hand AI is a service of T&N Marketing LLC, a Wisconsin limited liability company located in Waukesha, WI. We provide done-for-you AI phone answering, Local Service Ads (LSA) management, and digital marketing services for local service businesses.

If you have questions about this policy, contact us at:
Email: [email protected]
Phone: (262) 291-1284
Address: Waukesha, WI

2. Information We Collect

We collect information you provide directly to us, including:

• Contact information — name, email address, phone number, business address
• Business information — business name, type, hours of operation, services offered, calendar system details
• Communication data — messages, inquiries, and form submissions sent to us
• Call data — transcripts and recordings of calls handled by our AI phone system on behalf of our clients
• Usage data — how you interact with our website, including pages visited, time spent, and referring URLs

3. How We Use Your Information

We use the information we collect to:

• Provide, operate, and improve our services
• Set up and configure your AI phone answering system
• Communicate with you about your account, setup, and service performance
• Send monthly performance reports and service updates
• Respond to your inquiries and support requests
• Comply with legal obligations
• Protect the security and integrity of our services

We do not sell, rent, or trade your personal information to third parties for their marketing purposes.

4. Call Recording and AI Interactions

As part of our AI phone answering service, calls routed through our system may be recorded and transcribed. These recordings are used solely to provide our services — including generating call summaries, improving AI performance, and providing you with call logs and reports.

Our clients are responsible for ensuring their customers are notified of call recording in accordance with applicable state and federal laws, including Wisconsin's one-party consent law. We recommend clients include call recording disclosures in their business communications.

5. Sharing of Information

We may share your information with:

• Service providers — third-party vendors who help us operate our platform (e.g., GoHighLevel CRM, Formspree, calendar integration providers). These providers are contractually obligated to protect your data.
• Legal requirements — when required by law, court order, or governmental authority
• Business transfers — in connection with a merger, acquisition, or sale of assets, with notice provided to affected users

6. Cookies and Tracking

Our website uses cookies and similar tracking technologies to analyze traffic, understand user behavior, and improve our services. We use analytics tools (including Umami Analytics) that collect anonymized usage data.

You can control cookie settings through your browser. Disabling cookies may affect some functionality of our website.

7. Data Retention

We retain your personal information for as long as necessary to provide our services and comply with legal obligations. Client data is retained for the duration of the service agreement and for a period of 3 years following termination, after which it is securely deleted upon request.

8. Your Rights

Depending on your location, you may have the right to:

• Access the personal information we hold about you
• Request correction of inaccurate information
• Request deletion of your personal information
• Opt out of marketing communications at any time
• Request a copy of your data in a portable format

To exercise any of these rights, contact us at [email protected].

9. Security

We implement industry-standard security measures to protect your personal information from unauthorized access, disclosure, alteration, or destruction. However, no method of transmission over the internet is 100% secure, and we cannot guarantee absolute security.

10. Children's Privacy

Our services are not directed to individuals under the age of 18. We do not knowingly collect personal information from children. If you believe we have inadvertently collected information from a minor, please contact us immediately.

11. Changes to This Policy

We may update this Privacy Policy from time to time. We will notify clients of material changes by email or by posting a prominent notice on our website. Your continued use of our services after changes become effective constitutes acceptance of the updated policy.

12. Contact Us

If you have questions or concerns about this Privacy Policy, please contact: